A RELATIONSHIP THAT DRIVES US FORWARD
At Cadillac, it is in our ethos to bring you a seamless experience. With our warranty, we provide our Cadillac owners with a sense of security and peace of mind. Our reliability and quality of service is what we pride ourselves in and give our customers an unmatched experience, throughout the ownership tenure.
YOUR WARRANTY EXPLAINED
As part of giving our customers the best experience possible, it is our intent to repair under warranty, without any charge, any failure occurring during the warranty period resulting from defects in material or workmanship. This includes replacing service supplies, such as oils, coolant, and refrigerant, etc. when needed.
As per your Warranty Coverage, please note the distinction between ‘defects’ and ‘damage’. Any problem in your Cadillac caused due to manufacturing errors are deemed as ‘defects’. However, issues as a result of collision, misuse, or lack of maintenance after the vehicle has been delivered to you is considered ‘damage’ and isn’t covered under Warranty Coverage.
Maintenance Services are excluded from Warranty Coverage as it needs to be followed in accordance with your Maintenance Schedule Plan.
MAINTENANCE AND REPAIR
Your Cadillac deserves the best treatment. This is why, all maintenance and repairs must be performed by a qualified Cadillac Authorized Dealer. When you head to your Cadillac Authorized Dealer to avail of the benefits of Free Maintenance or Warranty Coverage, please make sure you have all your documentation in place, including receipts of your scheduled maintenance. If in any case you wish to sell your vehicle, these receipts will need to be transferred to each subsequent owner. Cadillac Authorized Dealers reserve the right to deny Warranty Coverage or Free Maintenance if the vehicle hasn’t been maintained properly.
The term ‘adjustments’ in Warranty Coverage refers to minor repairs and is not usually associated with the replacement of parts. Any adjustment (necessary to correct a manufacturing defect) is covered during the warranty period.
SHEET METAL, PAINT, AND OTHER APPEARANCE ITEMS
It is normal for defects or damage to occur to sheet metal, paint, trims, or other appearance items during the assembly of your vehicle at the factory. In most cases, factory defects and damage are detected and corrected at the factory during the inspection phase. In addition, your Authorized Cadillac Dealer is obligated to inspect each vehicle and repair any uncorrected defects that may have been caused in transit before it has been delivered to you.
In any case you find a defect, please contact your Cadillac Authorized Dealer at the earliest for it to be covered by Warranty Coverage, as normal deterioration due to use and exposure is not covered.
Surface rusts are not covered under warranty. In order to help protect your vehicle against corrosion, it is important that you maintain your vehicle regularly with the following suggestions:
WHAT IS NOT COVERED IN YOUR WARRANTY
Maintenance services are excluded from the warranty as your vehicle needs to be maintained in accordance with your maintenance schedule.
WARRANTY REPAIR RECORD
For your records, the servicing dealer may provide a copy of the warranty repair record.
AFTER WARRANTY REPAIRS
If you have a problem with your vehicle after Warranty Coverage has expired, we urge you to continue to return to your Authorized Cadillac dealer for routine maintenance, problem diagnosis, and repairs as they know your vehicle best, and are most interested in your continued satisfaction.
TOURING OWNER SERVICE - FOREIGN COUNTRIES
If you are touring a foreign country other than the Middle East and your Cadillac needs repairs, please head to an Authorized Cadillac Dealer that handles your Cadillac make. If you’re looking for a reimbursement, upon your return home, please provide your primary dealer with a statement of circumstances, the original repair order, and any ‘paid’ receipts indicating the work performed and parts replaced.
Please note: Repairs made necessary by the use of improper or contaminated fuels are not covered under the warranty. See the owner’s manual for additional information on fuel requirements when operating in foreign countries.
AN EXPERIENCE BEYOND EXPECTATIONS
Your Cadillac is
built to exceptional standards and deserves comprehensive protection. This is
why your Cadillac is backed with an impressive suite of valuable owner
benefits. Choose from Premium Care and Premium Care Plus and get the peace of
mind you deserve.
4 years/100,000 Km1
PREMIUM CARE PLUS
5 years/100,000 Km1