FREQUENTLY ASKED QUESTIONS

Al Ghandi Auto, the official dealer for Cadillac in the UAE, offers a range of Cadillac cars. The specific models and trims may vary based on availability. Some of the popular Cadillac models that Al Ghandi Auto typically offers:

• Cadillac CT5: A midsize luxury sedan that combines performance, comfort, and innovative features.
• Cadillac CT6: A full-size luxury sedan known for its spacious interior, advanced technology, and refined driving experience.
• Cadillac XT4: A compact luxury crossover SUV offering versatility, premium features, and a luxurious driving experience.
• Cadillac XT5: A midsize luxury crossover SUV with a comfortable and well-equipped interior, advanced safety features, and smooth performance.
• Cadillac XT6: A three-row luxury SUV with a spacious and luxurious cabin, advanced safety features, and powerful engine options.
• Cadillac Escalade: A powerful luxury SUV with advanced technology, spacious and luxurious cabin, advanced safety features, powerful engine options, and a driving experience both for the driver and the passenger.

Please note that this is a general overview, and the available models and trims change as per the stock availability and new model releases. Contact using directly to get the most accurate and up-to-date information on the specific Cadillac models offered in the UAE.

​There are several advantages to buying a used Cadillac car:

• Cost Savings: One of the primary advantages of buying a used Cadillac is the potential for significant cost savings. Used cars are typically priced lower than new cars, allowing you to get a high-end Cadillac model at a more affordable price.
• Depreciation: New cars tend to depreciate rapidly within the first few years of ownership. By purchasing a used Cadillac, you can avoid the initial depreciation hit that occurs when a vehicle is driven off the dealership lot.
• More Car for Your Money: With a used Cadillac, you may be able to afford a higher trim level or a more feature-rich model than if you were buying a new one. This means you can enjoy luxurious amenities and advanced technologies at a lower price point.
• Wider Selection: Buying used opens a larger pool of available Cadillac models, colors, and features. You may find a specific model or configuration that might no longer be in production as a new car.
• Reliability: Cadillac cars are known for their quality and durability. Buying a used Cadillac that has been well-maintained and undergone proper servicing can provide you with a reliable vehicle that can serve you well for years to come.
• Lower Insurance Costs: Insurance premiums are generally lower for used cars compared to new ones. This can help reduce your overall ownership costs.
• Certified Pre-Owned (CPO) Programs: Cadillac offers certified pre-owned programs that provide additional benefits, such as extended warranties, thorough inspections, and added peace of mind.

It's important to research the specific used Cadillac you're considering, review its maintenance history, and potentially speak to our sales rep before making a purchase. This will help ensure you're getting the right vehicle that suits your needs and preferences.

​There are several options available for financing the purchase of a Cadillac car. Here are some common methods:

• Bank or Credit Union Loan: You can apply for an auto loan from a bank or credit union. They will evaluate your creditworthiness and, if approved, provide you with the funds to purchase the Cadillac. You'll repay the loan in installments over a predetermined period, including interest.
• Dealership Financing: Many car dealerships, including Cadillac dealerships like Al Ghandi Auto, offer financing options. They have partnerships with financial institutions and can assist you in obtaining a loan directly through them. Dealership financing can be convenient as it's done on-site, but it's still important to review the terms and conditions, including interest rates and any additional fees. This service is currently available for fleet customers only.
• Personal Loans: If you have a good credit score, you may consider applying for a personal loan from a financial institution. Personal loans can provide flexibility in using the funds for a car purchase, and they can be used to finance a used Cadillac as well.

When considering financing options, it's important to compare interest rates, loan terms, and any additional fees associated with each option. It's recommended to shop around, compare offers from different lenders, and choose the financing option that best suits your needs and offers favorable terms.

​When purchasing a Cadillac car from Al Ghandi Auto, there are several payment options available.

• Cash Payment: You can choose to make a full payment for the vehicle upfront using cash, either through physical currency or a certified bank check. This option allows you to own the vehicle outright without any financing or loan obligations.
• Financing through a Bank or Credit Union: Many buyers choose to finance their Cadillac purchase through a bank or credit union. We will assist you in applying for an auto loan, and if approved, the financial institution will provide the funds to purchase the vehicle. You then repay the loan in installments over an agreed-upon term, including interest.
• Dealership Financing: You can explore and apply for financing directly at our showroom and our sales executives will assist you in securing a loan with terms that suit your needs. It's important to review the terms, interest rates, and any additional fees associated with dealership financing. This facility is currently available only for fleet customers.
• Leasing: Leasing is another option where you make monthly payments to use the Cadillac for a specific period, typically two to four years. Leasing offers lower monthly payments compared to financing a purchase, but you do not own the vehicle at the end of the lease term.
• Trade-in Credit: If you have a vehicle to trade in, Al Ghandi Auto can apply the value of your trade-in towards the purchase of the Cadillac. This reduces the overall amount you need to finance or pay in cash.

It's essential to consider your financial situation, budget, and long-term goals when deciding on a payment option. Compare interest rates, loan terms, lease terms, and any associated costs to make an informed decision.

Before finalizing the purchase, review the terms and conditions of the specific payment option, including interest rates, repayment schedules, and any additional fees or charges.

Yes, we offer trade-in options for your current vehicle when purchasing a new or used Cadillac. A trade-in involves exchanging your current vehicle as part of the transaction, and its value is applied toward the purchase price of the Cadillac you wish to buy. This can help reduce the overall cost of the new vehicle or lower the amount you need to finance.

Trade-in value is determined by assessing the vehicle's condition, mileage, age, market demand, and other factors. An offer will be provided after the evaluation. It's a good idea to research the market value of your vehicle beforehand to have an idea of its worth.

When considering a trade-in, it's essential to weigh the convenience and potential cost savings against the possibility of getting a higher value through private sales or other selling methods.

To get an accurate assessment of your trade-in value and explore trade-in options reach out to Al Ghandi Auto or visit our dealership directly. We will be delighted to guide you through the trade-in process and provide you with specific details regarding your current vehicle.

The warranty for a new or used Cadillac car can vary depending on several factors, including the model, age, and condition of the vehicle, as well as the specific warranty programs offered by Cadillac. Here is an overview of the typical warranty coverage for new and used Cadillac cars:

New Cadillac Cars:

• Bumper-to-Bumper Limited Warranty: Al Ghandi Auto Cadillac typically offers a comprehensive bumper-to-bumper limited warranty for new vehicles, which covers most components of the vehicle for a specified period, usually around 5 years or 100,000 Kilometers (whichever comes first).
• 5 years extended Warranty: Al Ghandi Auto also provides 5 years extended Limited Warranty for a price, that covers major components of the engine, transmission, and drivetrain for a longer duration.

Used Cadillac Cars:

• Certified Pre-Owned (CPO) Warranty: If you purchase a used Cadillac that is certified under the Cadillac Certified Pre-Owned program, it typically comes with an extended limited warranty. The specific terms and duration can vary, but it often includes coverage for a certain number of years or a certain mileage limit from the original in-service date of the vehicle.
• Remaining New Vehicle Warranty: If you purchase a relatively new used Cadillac, it may still have some remaining coverage under the original new vehicle warranty. The remaining warranty period will depend on the age and mileage of the vehicle, so it's important to inquire about the specific details with the dealership.

It's important to note that warranty coverage can vary by region, model, and other factors. It's advisable to review the warranty details and obtain precise information from the dealership or the manufacturer for the specific Cadillac car you are interested in purchasing. They can provide you with the most up-to-date and accurate information regarding warranty coverage.

​Yes, you can schedule a test drive before purchasing at Al Ghandi Auto. Test driving a vehicle is an important step in the car-buying process as it allows you to experience the vehicle firsthand, and evaluate its performance, comfort, features, and overall suitability to your needs and preferences.

To schedule a test drive, you can take the following steps:

• Visit the Al Ghandi Auto website or call 04 2310800 or by WhatsApp 971563982663. You can find a showroom in locations and contact details to initiate the test drive request.
• Speak with a sales representative: Contact a sales/CRM representative at Al Ghandi Auto and express your interest in scheduling a test drive for a specific Cadillac model. They will guide you through the process, provide information on availability, and help schedule a convenient time for your test drive.
• Provide necessary details: You may be asked to provide some personal information such as your name, contact details, email, and possibly your driver's license information for verification purposes.
• Confirm the test drive appointment: Once you have arranged the details, confirm the date, time, and location of your test drive appointment and you shall receive an SMS and email confirming your appointment.

During the test drive, take the opportunity to thoroughly evaluate the Cadillac car, ask any questions you may have, and ensure that it meets your expectations and requirements.

This will help you make the most of your experience and make an informed decision when purchasing a Cadillac car from Al Ghandi Auto.

Yes, Al Ghandi Auto, as the official dealer for Cadillac in the UAE, offers maintenance and repair services for Cadillac cars. We have authorized service centers staffed with trained technicians who specialize in Cadillac vehicles. These service centers are equipped with the necessary tools, diagnostic equipment, and genuine Cadillac parts to ensure proper maintenance and repairs.

The maintenance and repair services offered by Al Ghandi Auto include:

• Routine Maintenance: This includes services such as oil changes, filter replacements, tire rotations, brake inspections, and other regular maintenance tasks to keep your Cadillac running smoothly.
• Mechanical Repairs: Al Ghandi Auto's service centers can handle various mechanical repairs, such as engine repairs, transmission repairs, suspension repairs, electrical system diagnostics, and more.
• Warranty Repairs: If your Cadillac is still covered under the manufacturer's warranty, Al Ghandi Auto can perform warranty repairs to address any covered issues or defects.
• Genuine Cadillac Parts: Al Ghandi Auto uses genuine Cadillac parts for repairs and replacements, ensuring that your Cadillac maintains its original quality and performance.
• Recall Services: In the event of a recall for your specific Cadillac model, Al Ghandi Auto's service centers can assist in performing the necessary repairs or modifications to address the recall issue.

It's important to note that services offered, and specific details may be subject to change, so it's advisable to contact Al Ghandi Auto directly or visit our website to obtain the most up-to-date information on their maintenance and repair services for Cadillac cars.

To determine if the car you're interested in is still available at Al Ghandi Auto you can take the following steps:

• Visit the dealership's website: Start by visiting the official website of Al Ghandi Auto. Click shop online for the online inventory section where you can browse the current stock of vehicles. Look for the Cadillac model you're interested in and check its availability status.
• Contact Al Ghandi Auto directly: If you prefer direct communication, reach out to our sales/CRM team via phone calling 04 2310800, or by WhatsApp at 971563982663. Provide us with the specific details of the Cadillac model you're interested in, such as the make, model, year, and any specific features or trim levels. We can check the inventory system and inform you if the car is currently available.
• Request a callback or appointment: If the car you're interested in is available, you can request a callback or schedule an appointment to visit for a closer look or a test drive. Our team of car experts can guide you through the process and provide you with more information about the car.

Inventory availability can change frequently, so it's advisable to contact Al Ghandi Auto directly for the most up-to-date information. Our staff will be able to assist you promptly and provide accurate details regarding the availability of the Cadillac car you're interested in.

To search for a specific type of Cadillac car on the Al Ghandi Auto website, you can follow these steps:

• Visit the Al Ghandi Auto website: Open your web browser and go to the official website of Al Ghandi Auto Cadillac.
• Navigate to the "Shop Online” tab which directs you to the inventory of available cars.
• Use the search filters: Once you are on the inventory page, you should see search filters to narrow down your search. Look for filters that allow you to select the make, model, year, and other specifications of the Cadillac car you are interested in.
• Enter your search criteria: Enter the specific details of the Cadillac car you are looking for, such as the model name (e.g., Cadillac Escalade), year range, trim level, color, or any other preferences you may have.
• Browse the search results: The website will display the search results based on your specified criteria. You can browse through the listings and click on individual vehicles to view more details, including specifications, pricing, photos, and warranty information.

By utilizing the search filters and entering specific criteria, you can streamline your search and find the Cadillac car you are interested in more efficiently on the Al Ghandi Auto website. If you encounter any difficulties or need further assistance, you can also reach out by calling 04 2310800 or by WhatsApp at 971563982663.

Overall, the process of purchasing a Cadillac car can take anywhere from a few days to a few weeks, depending on various factors. It's essential to consider your timeline, the availability of the desired vehicle, and the necessary steps involved to ensure a smooth and satisfactory purchase experience. Communicating your preferences and requirements with the dealership can also help expedite the process and provide a more accurate timeline.

The length of time it takes to purchase a Cadillac car can vary depending on several factors, including your preparedness, availability of the desired vehicle, financing arrangements, and the specific processes of the dealership.

• Research and Vehicle Selection: The time spent researching and selecting the right Cadillac car for your needs can vary. This stage involves comparing different models, features, pricing, and potentially test-driving multiple vehicles. It can take anywhere from a few days to several weeks, depending on your level of research and decision-making process.
• Financing and Loan Approval: If you choose to finance the purchase, the time required for loan approval can vary depending on your creditworthiness, the financial institution's processes, and the completeness of your documentation. It's advisable to allow a few days to a week for this stage, although it can sometimes be completed more quickly.
• Finalizing the Deal: Once you have selected the Cadillac car and arranged financing (if applicable), finalization of the deal can typically be completed within a few hours at the dealership or online on the al Ghandi Auto Cadillac, shop online section on the website.
• Vehicle Delivery: If the Cadillac car you selected is available at the showroom, the delivery process can often be completed on the same day. However, if the specific model or variant needs to be sourced or if there are any customizations or modifications required, it may take additional time. We will provide an estimated timeline for delivery or pickup.

Visit our official website of Cadillac (https://cadillac.alghandi.com/locations/) navigate to the "locations" section and select the nearest location. Details like contact and driving directions are available.

Yes. Al Ghandi Auto offers 24-hour roadside assistance on all new models purchased from Al Ghandi Auto.​

Yes, Al Ghandi Auto, as the official dealer for Cadillac in the UAE, can offer customization options for Cadillac cars. However, the specific customization options available may depend on factors such as the model, trim level, and current inventory.

Common customization options that Al Ghandi Auto offers include:

• Exterior Paint Colors: Customers may have the option to choose from a range of exterior paint colors for their Cadillac car. This allows for personalization and finding a color that suits individual preferences.
• Interior Upholstery and Trim: Different upholstery materials, colors, and trim options may be available for the interior of Cadillac cars. Customers can select the desired combination to create a customized interior look and feel.
• Optional Packages and Features: Al Ghandi Auto may offer optional packages or features that customers can add to their chosen Cadillac model. These packages may include advanced technology features, upgraded audio systems, performance enhancements, or luxury packages to enhance the driving experience.

It's important to note that the availability of customization options may vary depending on the specific Cadillac model, trim level, and regional offerings. To get detailed information about the customization options available at Al Ghandi Auto, contact us on 04 2310800 or visit our website or showroom. If you decide to walk into one of our showrooms then the sales team will be able to provide you with accurate and up-to-date information regarding the customization options for Cadillac cars.

To schedule a Cadillac car service appointment, you can follow these steps:

• Contact the Dealership: Reach out to Al Ghandi Auto, the official Cadillac dealer in the UAE, to schedule a service appointment via phone call 04 2310800 or by WhatsApp 971563982663, or you can schedule the appointment online through their website.
• Provide Vehicle Details: When scheduling the appointment, provide the necessary information about your Cadillac and any specific service needs or concerns you have. This helps the service department prepare for your appointment and ensure they have the required resources and parts.
• Select a Convenient Date and Time.
• Confirm the Appointment: Get a confirmation number or SMS to verify your scheduled service appointment.
• Drop-off or Wait for Service: On the day of your appointment, you can either drop off your Cadillac at the dealership's service center or wait for the service to be completed, depending on the estimated service duration and your preference.
• Service Consultation and Updates: While your Cadillac is being serviced, the service advisor will provide updates on the progress or any additional recommendations for maintenance or repairs. They can consult with you regarding any identified issues and discuss the available solutions.
• Service Completion and Payment: Once the service is completed, the service advisor will inform you. They will provide a breakdown of the services performed, any parts replaced, and the total cost.

It's important to note that specific processes and procedures may vary between different service schedules/requirements, so it's advisable to contact Al Ghandi Auto directly to obtain the precise details and instructions for scheduling a service appointment for your Cadillac car.

 5 Years / 100,000 km warranty Coverage, Service and Maintenance Coverage, and Roadside assistance.​

The delivery time for a new Cadillac car in the UAE can vary depending on several factors. These factors may include the specific model and variant of the Cadillac car you have chosen, its availability at the dealership or in the region, any customizations or optional features you have selected and the production and shipping timelines.

Typically, if the desired Cadillac model and variant are readily available at Al Ghandi Auto, the delivery time can be relatively short. In such cases, it may take a few days to a couple of weeks to complete the necessary paperwork, finalize the purchase, and arrange for the delivery or pickup of the vehicle.

However, if the specific Cadillac car you have chosen is not currently in stock or requires customization or special ordering, the delivery time may be longer. This can range from a few weeks to several months, depending on the availability of the specific model, the production and shipping timelines from the manufacturing facility, and any additional customizations or modifications requested.

It's advisable to consult with Al Ghandi Auto, the authorized Cadillac dealer in the UAE, to get an accurate estimate of the delivery time for the specific Cadillac model you are interested in. We will be able to provide you with the most up-to-date information based on the current inventory, production schedules, and any other relevant factors affecting the delivery timeline.

Yes. Please visit our locations to see the nearest Al Ghandi Auto parts and accessories. Alternatively, you can call 04 2310800 or WhatsApp 971563982663.

​The process for registering and insuring a Cadillac vehicle in the UAE typically involves the following steps:

• Obtain the Necessary Documents: Before registering and insuring your Cadillac vehicle, you will need to gather the required documents. These may include your Emirates ID, passport, residence visa, driver's license, and the original purchase documents or invoice for the vehicle.
• Vehicle Registration: Every Al Ghandi Auto showroom has a counter for the Roads and Transport Authority (RTA) to register your Cadillac vehicle. The specific requirements and procedures may vary slightly between different emirates. Generally, you will need to submit the necessary documents, fill out an application form, and pay the registration fees. The Sales Executives will follow up with the authority and issue a registration card and license plates for your Cadillac.
• Vehicle Insurance: It is mandatory to have motor insurance coverage for your Cadillac vehicle in the UAE. You can choose an insurance provider and select the type of insurance coverage you prefer, such as comprehensive insurance or third-party liability insurance. Sales executives will be able to assist you with selecting an insurance provider. Once you have selected an insurance policy, the sales executive will provide the necessary vehicle and personal details to the insurance provider. You pay the premium and obtain the insurance policy documents.
• Vehicle Testing: A new vehicle does not need testing. However, for a certified pre-owned or a used car depending on the age and condition, you may need to get it tested at an authorized vehicle testing center. This is to ensure that the vehicle meets the required safety and emissions standards. The testing center will issue a certificate of roadworthiness or inspection report, which may be required during the registration process.
• Plate Affixation and Stickers: Once the registration process is complete, we can affix the license plates to your Cadillac vehicle. You may also be required to display certain stickers, such as the vehicle registration sticker and the UAE's Salik toll system tag, as per the local regulations.

It's important to note that the specific procedures and requirements for vehicle registration and insurance can vary slightly between different emirates in the UAE. It's advisable to consult the local Traffic and Licensing Department or the relevant authorities in your emirate for precise details and up-to-date information on the registration and insurance process for your Cadillac vehicle.

​Yes, it is often possible to customize the color, trim, and features of a Cadillac vehicle before purchase. Al Ghandi Auto offers a range of customization options to allow customers to personalize their vehicles according to their preferences. Here are some common customization options that may be available:

• Exterior Color: A selection of exterior paint colors for your vehicles, these colors can vary by model and may include standard colors as well as premium or exclusive paint options. You can choose a color that best suits your taste and style.
• Interior Upholstery and Trim: Cadillac vehicles often provide various upholstery materials, colors, and trim options for the interior. You can select the desired combination to create a customized interior look and feel. Options may include different leather or fabric choices, as well as trim finishes such as wood, metal, or carbon fiber accents.
• Optional Packages and Features: Al Ghandi Auto offers optional packages and features that you can add to your chosen vehicle. These packages may include advanced technology features, upgraded audio systems, performance enhancements, safety features, or luxury packages. You can select the specific options that align with your preferences and requirements.

It's important to note that the availability of customization options may vary depending on the specific Cadillac model, trim level, and regional offerings. Additionally, there may be additional costs associated with certain customization options. It's recommended to consult with Al Ghandi Auto, the authorized Cadillac dealer in the UAE, to get detailed information about the customization options available for the Cadillac model you are interested in and to understand the associated pricing and availability.

Cadillac vehicles often offer various driving modes and settings that allow drivers to tailor their driving experience to different conditions and preferences. While the specific driving modes and settings can vary depending on the model and trim level, here are some common examples:

• Touring Mode: This mode is designed for everyday driving and provides a balanced and comfortable driving experience. It optimizes the vehicle's settings for smooth and relaxed driving, with an emphasis on comfort and fuel efficiency.
• Sport Mode: Sport mode enhances the vehicle's performance and responsiveness. It may adjust parameters such as throttle response, suspension stiffness, and steering feel to provide a more engaging and dynamic driving experience. Sport mode is suitable for spirited driving and can improve acceleration and handling.
• Snow/Ice Mode: This mode is intended for driving in slippery conditions, such as snow or icy roads. It adjusts the vehicle's systems to provide better traction and stability, minimizing wheel spin and maximizing control in low-grip situations.
• Eco Mode: Eco mode is designed to optimize fuel efficiency by adjusting various vehicle systems. It may modify throttle response, transmission shift points, and other parameters to encourage more efficient driving and reduce fuel consumption.
• Off-Road Mode (for SUVs): Some Cadillac SUV models may offer an off-road mode or setting. This mode adjusts the vehicle's systems, such as traction control and suspension, to enhance performance and traction on rough terrain. It can provide better grip and stability during off-road adventures.
• Individual/Custom Mode: In certain Cadillac models, drivers may have the option to customize their driving experience by selecting individual settings for various parameters. This allows drivers to personalize factors like steering feel, suspension stiffness, and throttle response according to their preferences.

The above information is for representation purposes only. Any product may vary.